Analysis And Design Of An Integrated Hospital Management Information System To Improve Service Quality

Abstract

The rapid development of information technology has significantly transformed healthcare services, particularly in improving hospital service quality. However, many hospitals still face challenges related to fragmented information systems, lack of integration, and inefficiencies in data management, which negatively impact service delivery and decision-making. This study aims to analyze and design an integrated Hospital Management Information System (HMIS) to enhance service quality and operational efficiency. The research employs a Research and Development (R&D) approach, combined with the Waterfall model for system development, including requirements analysis, system design, implementation, and testing. Data were collected through surveys, observations, and documentation from hospital stakeholders. The proposed system integrates key hospital functions such as patient registration, electronic medical records, pharmacy, laboratory, and reporting into a centralized, web-based platform. The results indicate that the developed system improves data accuracy, reduces processing time, enhances coordination among departments, and supports real-time decision-making. Furthermore, system testing using Black Box Testing confirms that the system meets functional requirements and performs reliably. In conclusion, the integrated HMIS significantly contributes to improving healthcare service quality, operational efficiency, and data management, making it a valuable solution for modern hospital environments.